[QUESTIONS] => Array
(
[FIO] => Array
(
[CAPTION] => Введите ваше имя
[IS_HTML_CAPTION] => N
[REQUIRED] => Y
[IS_INPUT_CAPTION_IMAGE] => N
[HTML_CODE] =>
[STRUCTURE] => Array
(
[0] => Array
(
[ID] => 198
[FIELD_ID] => 139
[QUESTION_ID] => 139
[TIMESTAMP_X] => 29.09.2022 18:14:54
[MESSAGE] =>
[VALUE] =>
[FIELD_TYPE] => text
[FIELD_WIDTH] => 0
[FIELD_HEIGHT] => 0
[FIELD_PARAM] => class="form-control"
[C_SORT] => 100
[ACTIVE] => Y
)
)
[VALUE] =>
)
[CITY] => Array
(
[CAPTION] => Город
[IS_HTML_CAPTION] => N
[REQUIRED] => Y
[IS_INPUT_CAPTION_IMAGE] => N
[HTML_CODE] =>
[STRUCTURE] => Array
(
[0] => Array
(
[ID] => 199
[FIELD_ID] => 140
[QUESTION_ID] => 140
[TIMESTAMP_X] => 29.09.2022 18:14:54
[MESSAGE] =>
[VALUE] =>
[FIELD_TYPE] => text
[FIELD_WIDTH] => 0
[FIELD_HEIGHT] => 0
[FIELD_PARAM] => class="form-control"
[C_SORT] => 100
[ACTIVE] => Y
)
)
[VALUE] =>
)
[COMPANY] => Array
(
[CAPTION] => Компания
[IS_HTML_CAPTION] => N
[REQUIRED] => Y
[IS_INPUT_CAPTION_IMAGE] => N
[HTML_CODE] =>
[STRUCTURE] => Array
(
[0] => Array
(
[ID] => 200
[FIELD_ID] => 141
[QUESTION_ID] => 141
[TIMESTAMP_X] => 29.09.2022 18:14:54
[MESSAGE] =>
[VALUE] =>
[FIELD_TYPE] => text
[FIELD_WIDTH] => 0
[FIELD_HEIGHT] => 0
[FIELD_PARAM] => class="form-control"
[C_SORT] => 100
[ACTIVE] => Y
)
)
[VALUE] =>
)
[PHONE] => Array
(
[CAPTION] => Телефон
[IS_HTML_CAPTION] => N
[REQUIRED] => Y
[IS_INPUT_CAPTION_IMAGE] => N
[HTML_CODE] =>
[STRUCTURE] => Array
(
[0] => Array
(
[ID] => 201
[FIELD_ID] => 142
[QUESTION_ID] => 142
[TIMESTAMP_X] => 29.09.2022 18:14:54
[MESSAGE] =>
[VALUE] =>
[FIELD_TYPE] => text
[FIELD_WIDTH] => 0
[FIELD_HEIGHT] => 0
[FIELD_PARAM] => class="form-control"
[C_SORT] => 100
[ACTIVE] => Y
)
)
[VALUE] =>
)
[EMAIL] => Array
(
[CAPTION] => E-mail
[IS_HTML_CAPTION] => N
[REQUIRED] => Y
[IS_INPUT_CAPTION_IMAGE] => N
[HTML_CODE] =>
[STRUCTURE] => Array
(
[0] => Array
(
[ID] => 202
[FIELD_ID] => 143
[QUESTION_ID] => 143
[TIMESTAMP_X] => 02.04.2025 11:15:18
[MESSAGE] =>
[VALUE] =>
[FIELD_TYPE] => text
[FIELD_WIDTH] => 0
[FIELD_HEIGHT] => 0
[FIELD_PARAM] => class="form-control"
[C_SORT] => 100
[ACTIVE] => Y
)
)
[VALUE] =>
)
[THEME_EMAIL] => Array
(
[CAPTION] => Тема обращения
[IS_HTML_CAPTION] => N
[REQUIRED] => Y
[IS_INPUT_CAPTION_IMAGE] => N
[HTML_CODE] =>
[STRUCTURE] => Array
(
[0] => Array
(
[ID] => 205
[FIELD_ID] => 146
[QUESTION_ID] => 146
[TIMESTAMP_X] => 10.07.2023 16:31:28
[MESSAGE] => Входящая корреспонденция
[VALUE] => office@qtech.ru
[FIELD_TYPE] => dropdown
[FIELD_WIDTH] => 0
[FIELD_HEIGHT] => 0
[FIELD_PARAM] => class="form-control"
[C_SORT] => 100
[ACTIVE] => Y
)
[1] => Array
(
[ID] => 206
[FIELD_ID] => 146
[QUESTION_ID] => 146
[TIMESTAMP_X] => 10.07.2023 16:31:28
[MESSAGE] => Подбор оборудования
[VALUE] => distr@qtech.ru
[FIELD_TYPE] => dropdown
[FIELD_WIDTH] => 0
[FIELD_HEIGHT] => 0
[FIELD_PARAM] => class="form-control"
[C_SORT] => 200
[ACTIVE] => Y
)
[2] => Array
(
[ID] => 207
[FIELD_ID] => 146
[QUESTION_ID] => 146
[TIMESTAMP_X] => 10.07.2023 16:31:28
[MESSAGE] => Покупка оборудования
[VALUE] => distr@qtech.ru
[FIELD_TYPE] => dropdown
[FIELD_WIDTH] => 0
[FIELD_HEIGHT] => 0
[FIELD_PARAM] => class="form-control"
[C_SORT] => 300
[ACTIVE] => Y
)
[3] => Array
(
[ID] => 208
[FIELD_ID] => 146
[QUESTION_ID] => 146
[TIMESTAMP_X] => 10.07.2023 16:31:28
[MESSAGE] => Взять оборудование в тест
[VALUE] => distr@qtech.ru
[FIELD_TYPE] => dropdown
[FIELD_WIDTH] => 0
[FIELD_HEIGHT] => 0
[FIELD_PARAM] => class="form-control"
[C_SORT] => 400
[ACTIVE] => Y
)
[4] => Array
(
[ID] => 209
[FIELD_ID] => 146
[QUESTION_ID] => 146
[TIMESTAMP_X] => 10.07.2023 16:31:28
[MESSAGE] => Техническая поддержка
[VALUE] => qtech.intradesk.ru
[FIELD_TYPE] => dropdown
[FIELD_WIDTH] => 0
[FIELD_HEIGHT] => 0
[FIELD_PARAM] => class="form-control"
[C_SORT] => 500
[ACTIVE] => Y
)
[5] => Array
(
[ID] => 210
[FIELD_ID] => 146
[QUESTION_ID] => 146
[TIMESTAMP_X] => 10.07.2023 16:31:28
[MESSAGE] => Гарантийное обслуживание
[VALUE] => guarantee@qtech.ru
[FIELD_TYPE] => dropdown
[FIELD_WIDTH] => 0
[FIELD_HEIGHT] => 0
[FIELD_PARAM] => class="form-control"
[C_SORT] => 600
[ACTIVE] => Y
)
)
[VALUE] =>
)
[THEME_EMAIL_HIDDEN] => Array
(
[CAPTION] =>
[IS_HTML_CAPTION] => N
[REQUIRED] => N
[IS_INPUT_CAPTION_IMAGE] => N
[HTML_CODE] =>
[STRUCTURE] => Array
(
[0] => Array
(
[ID] => 211
[FIELD_ID] => 147
[QUESTION_ID] => 147
[TIMESTAMP_X] => 29.09.2022 19:39:49
[MESSAGE] =>
[VALUE] =>
[FIELD_TYPE] => hidden
[FIELD_WIDTH] => 0
[FIELD_HEIGHT] => 0
[FIELD_PARAM] =>
[C_SORT] => 100
[ACTIVE] => Y
)
)
[VALUE] =>
)
[TEXT] => Array
(
[CAPTION] => Ваше сообщение...
[IS_HTML_CAPTION] => N
[REQUIRED] => N
[IS_INPUT_CAPTION_IMAGE] => N
[HTML_CODE] =>
[STRUCTURE] => Array
(
[0] => Array
(
[ID] => 203
[FIELD_ID] => 144
[QUESTION_ID] => 144
[TIMESTAMP_X] => 29.09.2022 18:14:54
[MESSAGE] =>
[VALUE] =>
[FIELD_TYPE] => textarea
[FIELD_WIDTH] => 0
[FIELD_HEIGHT] => 0
[FIELD_PARAM] => class="form-control"
[C_SORT] => 100
[ACTIVE] => Y
)
)
[VALUE] =>
)
[check] => Array
(
[CAPTION] =>
[IS_HTML_CAPTION] => N
[REQUIRED] => N
[IS_INPUT_CAPTION_IMAGE] => N
[HTML_CODE] =>
[STRUCTURE] => Array
(
[0] => Array
(
[ID] => 204
[FIELD_ID] => 145
[QUESTION_ID] => 145
[TIMESTAMP_X] => 29.09.2022 18:14:54
[MESSAGE] =>
[VALUE] =>
[FIELD_TYPE] => text
[FIELD_WIDTH] => 0
[FIELD_HEIGHT] => 0
[FIELD_PARAM] =>
[C_SORT] => 100
[ACTIVE] => Y
)
)
[VALUE] =>
)
[FILES] => Array
(
[CAPTION] =>
[IS_HTML_CAPTION] => N
[REQUIRED] => N
[IS_INPUT_CAPTION_IMAGE] => N
[HTML_CODE] =>
[STRUCTURE] => Array
(
[0] => Array
(
[ID] => 232
[FIELD_ID] => 158
[QUESTION_ID] => 158
[TIMESTAMP_X] => 10.11.2022 15:06:06
[MESSAGE] =>
[VALUE] =>
[FIELD_TYPE] => text
[FIELD_WIDTH] => 0
[FIELD_HEIGHT] => 0
[FIELD_PARAM] =>
[C_SORT] => 100
[ACTIVE] => Y
)
)
[VALUE] =>
)
[INN] => Array
(
[CAPTION] => ИНН
[IS_HTML_CAPTION] => N
[REQUIRED] => N
[IS_INPUT_CAPTION_IMAGE] => N
[HTML_CODE] =>
[STRUCTURE] => Array
(
[0] => Array
(
[ID] => 238
[FIELD_ID] => 164
[QUESTION_ID] => 164
[TIMESTAMP_X] => 24.08.2023 09:01:39
[MESSAGE] =>
[VALUE] =>
[FIELD_TYPE] => text
[FIELD_WIDTH] => 0
[FIELD_HEIGHT] => 0
[FIELD_PARAM] => class="form-control"
[C_SORT] => 100
[ACTIVE] => Y
)
)
[VALUE] =>
)
[MANAGER] => Array
(
[CAPTION] => Ваш менеджер QTECH
[IS_HTML_CAPTION] => N
[REQUIRED] => N
[IS_INPUT_CAPTION_IMAGE] => N
[HTML_CODE] =>
[STRUCTURE] => Array
(
[0] => Array
(
[ID] => 239
[FIELD_ID] => 165
[QUESTION_ID] => 165
[TIMESTAMP_X] => 24.08.2023 09:01:59
[MESSAGE] =>
[VALUE] =>
[FIELD_TYPE] => text
[FIELD_WIDTH] => 0
[FIELD_HEIGHT] => 0
[FIELD_PARAM] => class="form-control"
[C_SORT] => 100
[ACTIVE] => Y
)
)
[VALUE] =>
)
[COOP_TYPE] => Array
(
[CAPTION] => Тип сотрудничества*
[IS_HTML_CAPTION] => N
[REQUIRED] => N
[IS_INPUT_CAPTION_IMAGE] => N
[HTML_CODE] =>
[STRUCTURE] => Array
(
[0] => Array
(
[ID] => 240
[FIELD_ID] => 166
[QUESTION_ID] => 166
[TIMESTAMP_X] => 24.08.2023 09:02:46
[MESSAGE] => Конечный заказчик
[VALUE] =>
[FIELD_TYPE] => dropdown
[FIELD_WIDTH] => 0
[FIELD_HEIGHT] => 0
[FIELD_PARAM] => class="form-control"
[C_SORT] => 100
[ACTIVE] => Y
)
[1] => Array
(
[ID] => 241
[FIELD_ID] => 166
[QUESTION_ID] => 166
[TIMESTAMP_X] => 24.08.2023 09:02:46
[MESSAGE] => Партнер/Дистрибьютор
[VALUE] =>
[FIELD_TYPE] => dropdown
[FIELD_WIDTH] => 0
[FIELD_HEIGHT] => 0
[FIELD_PARAM] => class="form-control"
[C_SORT] => 200
[ACTIVE] => Y
)
)
[VALUE] =>
)
[ADDRESS] => Array
(
[CAPTION] => Адрес объекта установки оборудования
[IS_HTML_CAPTION] => N
[REQUIRED] => N
[IS_INPUT_CAPTION_IMAGE] => N
[HTML_CODE] =>
[STRUCTURE] => Array
(
[0] => Array
(
[ID] => 242
[FIELD_ID] => 167
[QUESTION_ID] => 167
[TIMESTAMP_X] => 24.08.2023 09:03:21
[MESSAGE] =>
[VALUE] =>
[FIELD_TYPE] => text
[FIELD_WIDTH] => 0
[FIELD_HEIGHT] => 0
[FIELD_PARAM] => class="form-control"
[C_SORT] => 100
[ACTIVE] => Y
)
)
[VALUE] =>
)
[NAME_OWNER] => Array
(
[CAPTION] => Наименование заказчика*
[IS_HTML_CAPTION] => N
[REQUIRED] => N
[IS_INPUT_CAPTION_IMAGE] => N
[HTML_CODE] =>
[STRUCTURE] => Array
(
[0] => Array
(
[ID] => 243
[FIELD_ID] => 168
[QUESTION_ID] => 168
[TIMESTAMP_X] => 24.08.2023 09:03:50
[MESSAGE] =>
[VALUE] =>
[FIELD_TYPE] => text
[FIELD_WIDTH] => 0
[FIELD_HEIGHT] => 0
[FIELD_PARAM] => class="form-control"
[C_SORT] => 100
[ACTIVE] => Y
)
)
[VALUE] =>
)
[INN_OWNER] => Array
(
[CAPTION] => ИНН заказчика
[IS_HTML_CAPTION] => N
[REQUIRED] => N
[IS_INPUT_CAPTION_IMAGE] => N
[HTML_CODE] =>
[STRUCTURE] => Array
(
[0] => Array
(
[ID] => 244
[FIELD_ID] => 169
[QUESTION_ID] => 169
[TIMESTAMP_X] => 24.08.2023 09:04:16
[MESSAGE] =>
[VALUE] =>
[FIELD_TYPE] => text
[FIELD_WIDTH] => 0
[FIELD_HEIGHT] => 0
[FIELD_PARAM] => class="form-control"
[C_SORT] => 100
[ACTIVE] => Y
)
)
[VALUE] =>
)
[OWNER_CITY] => Array
(
[CAPTION] => Город заказчика*
[IS_HTML_CAPTION] => N
[REQUIRED] => N
[IS_INPUT_CAPTION_IMAGE] => N
[HTML_CODE] =>
[STRUCTURE] => Array
(
[0] => Array
(
[ID] => 245
[FIELD_ID] => 170
[QUESTION_ID] => 170
[TIMESTAMP_X] => 24.08.2023 09:04:39
[MESSAGE] =>
[VALUE] =>
[FIELD_TYPE] => text
[FIELD_WIDTH] => 0
[FIELD_HEIGHT] => 0
[FIELD_PARAM] => class="form-control"
[C_SORT] => 100
[ACTIVE] => Y
)
)
[VALUE] =>
)
[TEMPLATE] => Array
(
[CAPTION] =>
[IS_HTML_CAPTION] => N
[REQUIRED] => N
[IS_INPUT_CAPTION_IMAGE] => N
[HTML_CODE] =>
[STRUCTURE] => Array
(
[0] => Array
(
[ID] => 246
[FIELD_ID] => 171
[QUESTION_ID] => 171
[TIMESTAMP_X] => 24.08.2023 09:05:04
[MESSAGE] =>
[VALUE] =>
[FIELD_TYPE] => text
[FIELD_WIDTH] => 0
[FIELD_HEIGHT] => 0
[FIELD_PARAM] =>
[C_SORT] => 100
[ACTIVE] => Y
)
)
[VALUE] =>
)
)
[SUBMIT_BUTTON] =>
[APPLY_BUTTON] =>
[RESET_BUTTON] =>
[REQUIRED_STAR] => *
[CAPTCHA_IMAGE] => 
[CAPTCHA_FIELD] =>
[CAPTCHA] =>
)
)
Принципы настройки правил набора для голосовых шлюзов
Поддерживаемые объекты
Цифры от "0" до "9". Таймер: Символ "T". Если в течении определённого времени не был набран ещё какой-либо симовол, то набор номера считать завершённым. Вызвать агента. DTMF: цифры, таймер, или один из символов "A", "B", "C", "D", "#" или "*".
Диапазон []
Один или несколько DTMF символов, заключеных в квадратные скобки ("[" и "]"). Может быть задан только один диапазон
Диапазон ()
Одно или несколько выражений, заключенных в круглые скобки ("(" и ")"), Может быть задан только один диапазон.
Разделитель
|: Разделитель выражений или DTMF символов. Позволяет выбирать между выражениями и/или символами внутри правила.
Поддиапазон
Две цифры, разделенных дефисом ("-"), которые соответствуют любой цифре между этими двумя цифрами. Конструкция поддиапазона может быть использована только внутри диапазона
Построим, то есть между "[" и "]".
Любая цифра
х : любая цифра ("0" до "9").
Модификаторы
. : Соответствует 0 или более раз
+ : совпадение один или более раз
? : Соответствует 0 или 1 раз.
Примеры:
Предположим, мы имеем следующий digit map:
1. ххххххх | x11
и текущую строку циферблате "41". Учитывая ввод «1» текущего набора
Строка становится "411". У нас есть частичное совпадение с "ххххххх", но
Завершено совпадение с "x11", и, следовательно, мы отправляем "411" для вызова агента.
2. [2-8] XXXXXX | 13xxxxxxxxx
Означает, что сначала "2", "3", "4", "5", "6", "7" или "8", затем 6 цифр;
Или 1(3), а затем 9 цифр.
3. (13 | 15 | 18) XXXXXXXXX
Означает, что сначала "13", "15" или "18", затем 8 цифр.
4. [1-357-9] XX
Означает, что сначала "1", "2", "3" или "5" и "7", "8", "9", а затем 2 цифры.
5. 1+234
Означает что может быть 1234 и 11234 и 111234 и 11111234 и т.п. На месте, выделенном зелёным, должно быть не меньше одной цифры. Далее оставшееся выражение
6. 1?234
Означает что может быть 1234 и 11234. На месте, выделенном зелёным может не быть ничего или не более одной цифры Смотрите так же
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